
RETURNS & EXCHANGE
At Goshudh, your satisfaction is our priority! We ensure our products meet the highest quality standards, but if there’s an issue, we’re here to help.
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1. Eligibility for Returns
We accept returns for:
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Damaged items received.
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Incorrect products shipped.
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Expired products.
To qualify, items must be unused, unopened, and in their original packaging.
2. Timeframe for Returns
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Non-perishable items: Return requests must be initiated within 3 days of delivery.
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Perishable items: Notify us within 24 hours if spoilage or damage is detected.
3. How to Initiate a Return
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Email us at customercare@goshudh.com with your order number, photos of the product, and reason for return.
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Our team will review your request and guide you through the process.
4. Exchange Policy
We currently do not offer direct exchanges. If eligible, return the item and place a new order for the desired product.
5. Return Shipping
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Customers are responsible for return shipping costs unless the issue is due to our error (damaged/incorrect items).
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Ensure items are securely packed to avoid damage during transit.
6. Refunds
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Once we receive and inspect the returned item, refunds will be processed within 3-5 business days.
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Refunds are credited to the original payment method or as store credit, based on your preference.
7. Order Cancellations
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Orders can be canceled before shipment. Contact us promptly for cancellations.
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Once shipped, cancellations are not possible, and the return process must be followed.
8. Damaged in Transit
If your order arrives visibly damaged:
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Refuse delivery if possible.
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Contact us immediately with photos of the damaged packaging and product for a replacement or refund.
9. Contact Us
For any return, exchange, or refund inquiries, reach out to us at:
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Email: customercare@goshudh.com
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Phone: +91 9773337333
We appreciate your trust in Goshudh and will do everything to resolve your concerns quickly and fairly!